Last Updated: 11/28/2025

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Introduction

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Ladies' Underserved Needs Alliance, Inc ("LUNA," "we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard information when you visit our website; www.lunaalliance.org, apply for financial assistance, make a donation, or otherwise interact with our organization.

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Information We Collect

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Personal Information You Provide

When you interact with LUNA, we may collect the following types of information:

• Scholarship Application Information:

  • Personal identification (name, date of birth, address, contact information)

  • Medical information related to your financial assistance request

  • Financial information (income, expenses, insurance coverage)

  • Supporting documentation you choose to provide

  • Emergency contact information

• Donation Information:

  • Name, email address, billing address

  • Payment information (processed through secure third-party payment processors)

  • Donation amount and frequency

• General Contact Information:

  • Name, email address, phone number

  • Message content when you contact us through our website form

 

Information Collected Automatically

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When you visit our website, we may automatically collect certain information, including:

• IP address

• Browser type and version

• Device information

• Pages visited and time spent on pages

• Referring website addresses

• Cookies and similar tracking technologies

How We Use Your Information

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LUNA uses the information we collect for the following purposes:

• Scholarship Program Administration:

  • To process and evaluate scholarship applications

  • To verify eligibility for financial assistance

  • To communicate with applicants about their application status

  • To distribute financial aid

  • To maintain records for program evaluation and reporting

• Donations:

  • To process and acknowledge donations

  • To provide tax receipts

  • To communicate with donors about our programs and impact

  • To comply with legal and regulatory requirements

• General Operations:

  • To respond to inquiries and provide customer support

  • To send administrative information and updates

  • To improve our website and services

  • To conduct research and analysis

  • To comply with legal obligations

• Communications:

  • To send newsletters and program updates (with your consent)

  • To inform you about events and opportunities to support our mission

  • To provide information about services that may interest you

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How We Protect Your Information

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LUNA takes the security of your personal information seriously. We implement reasonable administrative, technical, and physical safeguards designed to protect your information, including:

• Encryption of sensitive data during transmission

• Secure storage of physical and electronic records

• Limited access to personal information on a need-to-know basis

• Regular security assessments and updates

• Training for staff and volunteers on privacy and security practices

• Personally identifiable information (PII), including uploaded documents, is never transmitted by email or text.

 

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

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How We Share Your Information

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LUNA does not sell, rent, or trade your personal information. We may share your information only in the following limited circumstances:

Service Providers: We may share information with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you (e.g., payment processors, email service providers, database management). These providers are contractually obligated to keep your information confidential and use it only for the purposes for which it was disclosed.

Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, subpoenas, government investigations).

Protection of Rights: We may disclose information when we believe it is necessary to protect our rights, your safety, or the safety of others, investigate fraud, or respond to a government request.

Business Transfers: In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction.

With Your Consent: We may share information for any other purpose with your explicit consent.

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Your Rights and Choices

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Depending on your location and applicable law, you may have certain rights regarding your personal information:

• Access and Correction: You may request access to the personal information we hold about you and request that we correct any inaccuracies.

• Deletion: You may request that we delete your personal information, subject to certain exceptions (e.g., legal obligations to retain records).

• Opt-Out of Communications: You may opt out of receiving promotional communications from us by following the unsubscribe instructions in those communications or by contacting us directly. Please note that you may still receive transactional or administrative communications.

• Do Not Track: Our website does not currently respond to "Do Not Track" signals.

To exercise any of these rights, please contact us using the information provided below.

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Retention of Information

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We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Scholarship application records, donation records, and financial information may be retained for accounting, auditing, and legal compliance purposes in accordance with applicable regulations governing 501(c)(3) organizations.

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Third-Party Websites

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Our website may contain links to third-party websites. This Privacy Policy does not apply to those websites, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party websites you visit.

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Children's Privacy

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Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information.

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Changes to This Privacy Policy

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We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will notify you of any material changes by posting the updated policy on our website with a new "Last Updated" date. Your continued use of our services after such changes constitutes your acceptance of the updated policy.

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Contact Us

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If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us using one of the methods below:

 

• Online:  Use our  Contact Form.

• Email: drjen@lunaalliance.org

• USPS: Ladies' Underserved Needs Alliance (LUNA), 25729 Pearce Way, Chestertown, MD 21620

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